question

ignacio-eceiza15456 avatar image
ignacio-eceiza15456 asked saadetswift16514 commented

RC Chrome Extension issue : many employees authorize connection to Google Contacts

We're rolling out RingCentral phone in the company.
Since this monday, we've got a new issue in the RingCentral Chrome Extension settings.
Some employees cannot authorize the access to Google Contacts. When they click on Google Authorize buttton nothing happens. They don't see the new display with the login screen from google. For other employees in the same session, it works.
Worst, as a trainer, I've disconnected the autorization. Now, I cannot authorize the Google contacts access.
Same issue on Chrome Extension on windows or chromeOS on a chromebook.
I've seen the same issue in this community but it was a year ago for an older version of the extension.
We are in the last version of the extension 4.1.14, last version of chrome, employees are in the same google and microsoft organization units.

The IT department has opened a ticket on RingCentral support.

Are we the only ones to meet this new issue ?  Does anyone has the solution ?

Thanks for your help
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

andrew-riley15115 avatar image
andrew-riley15115 answered saadetswift16514 commented
I just started having this problem here at my company. Including my own machine. It used to work just fine.
*sad face*
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Andrew, looks like Tech Support is still looking into Ignacio's case. I would highly suggest also opening a case!
0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app