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julie-sperritt14073 avatar image
julie-sperritt14073 asked ·

Disabling functionality within the Ring Central Outlook Plug in

Although the outlook plug in appears to be very useful, we have a number of  users who find it confusing, especially as we can't use the dialler/softphone in our Citrix environment.

A re there any settings to be able to disable/hide functions that we don't want to release to our users at this point in time?
For example:
Removing dialler
setting meeting scheduler as default landing
disable "launch meeting"
disable start call

We want all users to be able to schedule a conference call or meeting within outlook.

The outlook plug in has not passed testing as it does not appear to populate the invite (even though "meetings" is open and scheduling the meeting through "meetings" populates an outlook invite!)

We would prefer to use the full plug in as ideally some users would have full functionality and some would have limited functionality - but we would use the meetings plug in if necessary and it worked.

UK account of 250 users.

Hope someone can help!


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samudrabhuyan answered ·
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saadetswift16514 answered ·
Hey Julie, I looked around and I don't see any way to turn off access to certain functionality within the Outlook Plugin
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Thanks Saadet. This is a great plugin but since we can't use softphones the dialler will confuse people I think. I think we will have to use the meetings plugin - which is a shame as it's just not as clean and nice to use!
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iventure-admin answered ·
I have a question the. I want to use the functionality of the Conference call, NOT Meeting. When I select "Launch Conference", I get a browser not supported error. I have done all the checking in the web browsers to enable audio in them, but still receive the error. How do I enable the conference functionality in Citrix?

Thanks!
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Unfortunately, we don't support a Citrix environment, but if you'd like to share a screenshot, we can investigate further. 
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If you cant make outbound calls via web client in your Citrix environment, you'll need to use a different OS or a physical device.
At this time, we do not support nor recommend the use of a VDI environment with our apps.
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