question

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kendrick-realty-inc asked saadetswift16514 answered

Total calls vs missed calls

We wanted to track the number of calls vs missed calls. I am using the Analytics feature to do it. However, the report seems inaccurate. It looks like when a call comes in and ring 4 people simultaneously, the system treat is as 4 inbound calls and 3 of them are always missed. Can anyone help me how to make an accurate report on this?
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saadetswift16514 answered
Hey Kendrick Realty,

The Analytics Portal shouldn't be displaying information like that. We just tested and it showed that only one person answered the call. Could you share a screen shot of what you're seeing?
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