News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
"Conference" Feature A Disaster!
Tags: phone
Aug 12, 2019 at 11:00am   •   1 replies  •  0 likes

This is NOT a "question" and it CERTAINLY is not "praise"! RingCentral conference call disaster! I tried to use the conference call feature for a telephonic conference. It was a disaster. Intermittent crosstalk from some other conversation drifted in and out, rendering our conversation unintelligible. After a frustrating and embarassing minute I had to shout repeated suggestions to the other participants to pursue alternative arrangements. Never did succeed in reconnecting all participants. Terrible! How can I ever use this "service" again? How can I "invite" people I need to confer with to a session of pure frustration and embarrassment? How can I know that's not what I'm doing whenever I try to use RingCentral? Conference capability is part of what I am paying you for. You have one very unhappy customer. And this "posting" is supposed to substitute for a complaint policy? You have one very doubly unhappy customer.

1 Answer
answered on Aug 12, 2019 at 11:20am  

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

I'd like to suggest that rather than declaring Conference feature a disaster - it is very possible you need to look at your own network QOS settings and maybe get some hands on training from your Customer Success Manager or Account Rep at RingCentral?   

We have thousands of users that use Conference feature on RingCentral daily or weekly without any of the issues you detailed in your complaint above. 

You did not say what your setup is and how many users you have and/or what  your local network QOS settings you have checked to eliminate that as the source of your issues. 

Maybe go do some troubleshooting first, or open a Support ticket for assistance might be good places to get towards a satisfactory resolution.

Join our unofficial RingCentral Admins User Group


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us