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Question

Uptime SLA?

  • 21 August 2019
  • 3 replies
  • 788 views
A
  1. Account type (U.S., Canada, UK, AT&T, Telus, BT): US
  2. Related case number (if applicable): NA
  3. Detailed description of problem: What is our uptime SLA for a standard account?
  4. Previous troubleshooting steps taken: NA
  5. Software version: NA
  6. Number of Users affected: NA


3 replies

S
Hey Andy, could you be more specific about what SLA you're referring to?
A
Basically what is guaranteed in regards to availability to the RingCentral product that is not covered under your enterprise offering? You post a 99.999% uptime SLA on your enterprise product page - however the other products do not specify an SLA. Thanks!
S
Hey Andy! I would suggest chatting with your Account Manager :) They may have a better idea than myself

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