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No contacts in RC desktop app because the "feature" isn't available yet
Tags: ringcentral app
Aug 29, 2019 at 8:10pm   •   1 replies  •  0 likes

I noticed when I installed the RC app for desktop that I had zero contacts available (the RC App for ios does, as does the RC Phone desktop and Meetings app).

Today I relented and reached out to RC support. I had a lengthy chat discussion with Maribel. She took control of my screen so she could see first hand that I had no contacts populating in the RC App. After going back and forth on screen-share playing with the app, she decided to consult with someone on her team. The end result was her coming back to tell me that the RC Desktop app contacts "feature" wasn't available yet but it was being worked on.

IE - the RC app you use to communicate with people - calling, SMS etc has no functionality to load or sync contacts, essentially rendering the app pretty close to useless. I know this can't be right, RC isn't going to release an app that you can't use.

I see posts in the support forum about random contacts issues, issues with certain address books syncing or the mobile and desktop contacts dont match but not one post wondering why there's no ability to use contacts at all.

What am I missing?

1 Answer
answered on Aug 30, 2019 at 10:43pm  
You aren't missing anything. The desktop "RC App" is a phone application without any phone contacts management. It's been this way for over a year. Some might consider this a necessary function for any softphone-capable application, but RingCentral is apparently more focused on becoming a Slack competitor.


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