CASE # 09593888
Is anybody getting the run around with support between Ringcentral and their Call Center provider inContact (AKA CxOne, AKA Nice, AKA What's next)? I have been having issues with their reporting platform pulling incorrect records. Individual calls are merged together and reported as a single call :[]. Messing up our records for audits.
When you try to contact inContact they tell you to go through ringcentral. When you call ringcentral they are not familiar with inContact so they generate an incident and then send you to inContact. The latter then says you need to contact Ringcentral because they are not forwarding the calls to us correctly. Ringcentral again tells me it's an issue with the call center.
Now this reminds me of a french cartoon I watched as a kid "The 12 tasks of Asterix" .https://www.youtube.com/watch?v=JtEkUmYecnk
Why can't we get streamlined support?.. the two support teams need to work together behind the scene to figure out what system is causing the issue and resolve it. I have opened a ticket and after a week I'm still back at the starting point. It's like a ping pong game RingCentral <==> inContact
I'm not sure I will get any assistance by posting this here but I look forward to get some feedback from the community.