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stephanie-baumgartner asked Becky-Community_Manager edited

Smokeball CRM

Is anyone using Smokeball case management with RingCentral? I can't figure out how to use my desk phone when dialing out through Smokeball. Once the person I am calling picks up I can flip the call to my desk phone but I would rather just start there so there isn't a short delay.

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Hey Stephanie, I would check with our Developers on their Community:)

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys