kfisher avatar image
kfisher asked mary-community-moderator edited

Outgoing fax result is "Unknown" What does this mean? Did it go out or not?

Trying to send an outgoing fax.  Showing "Unknown" as the result. 
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

I'm not familiar with the "Unknown" result, but I would recommend checking the sent items folder to see if it is there, and if not, then attempt at resending the fax. 
0 Likes 0 ·

Why answer the question if you are "not familiar" with it? I am getting this a lot lately to a number of numbers, and when I call the fax lines, they are beeping and ready to get the fax. SO, knowing what "Unknown" is would help me know how to resolve this issue.

0 Likes 0 ·

"Unknown" usually appears when the fax is still trying to send, especially if those are multiple pages.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app