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clement avatar image
clement asked ·

HUD in the Ring Central App (GLIP)

I've heard that the desktop phone app will eventually be phased out. The HUD is a favorite feature in our office since the staff can see other staffers' status and who they're speaking with. Will the HUD functionality be incorporated into the Ring Central (Glip) app? If so, when? If not, why not? Thanks!
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jenn-community-moderator avatar image
jenn-community-moderator answered ·

Hello there! HUD will be the plan to add, and we are working on it. Please vote HERE! Thank you!

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doug-routledge15999 answered ·
There are alternatives from RingCentral partners.    https://www.ringcentral.com/apps/bridge-operator-console

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julie-sperritt14073 answered ·
I agree - we are using the Ring Central (Glip) App and are finding that lack of presence/HUD is causing a lot of problems particularly for customer facing teams.

I would like to be able to solve this without having to get another vendor and product involved.
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melissa-w1 answered ·
We use Bridge Operator Console with RingCentral.  We had an attendant console solution with our prior PBX system as well.  It is a stretch to expect 1 program to fit the needs of every type of employee beyond the common basic ones.  That is a recipe for an app that doesn't perform, or is riddled with bugs.  For one, I am glad that RingCentral stays in their lane, and lets their partners bring expertise to the ecosystem.  It is one of the reasons with chose RingCentral over Microsoft Teams, they have basically abandoned their partners, and the striking lack of 3rd party add ons has left their users and resellers in a tough spot.
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Thanks Melissa!
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angela-silbernagel8501 avatar image
angela-silbernagel8501 answered ·
YES WANT THIS SO BAD!! Especially now that we're all remote, we use the RC app all the time, but it's annoying to need to open the old app just for the HUD view. Would LOVE for it to all be in one place! 
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cheryl-parrish answered ·
I agree. Please give people this option to view the HUD
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kayla-joosse14589 answered ·
Yes we would love this feature for working from home! Would be super helpful. 
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mary-mootrey answered ·
Yes, this feature would help since I am working from home most of the time.
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Switchboard Admin answered ·

Ditto, 3cx has the feature and we are migrating to Ring Central and seem like going backwardswith this feature

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leanne-k answered ·

RingCentral App is meant to be the all in one having everything we need all in one place. However, it is missing important features = HUD & Call Monitoring that is available via Call Monitoring on Desk Phone.

When will the Call Monitoring be available on the RingCentral App?

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