Correct me if I am wrong, but I feel like we have 2 completely different platforms. If I change my status in the old platform, only people using the old platform will see that status. Same with new - only new platform people will see it. This is a bit of a logistical nightmare, as most of our office is using the old version, and the new version is still not as good as the old version. My recommendation to the upgrade team is to fire all of the planners, because this community should not be the ones coming up with this stuff. Second, have a plan for transition in the future, this isn't an upgrade, it is a new product. As such, they do not communicate at all. give your clients the choice of which product to use, as a whole. Stress to your users that you can really only use one or the other, and should switch some time in 2021, before old product is cut off completely. In that time, old product will not change, but new product will be updated and improved upon. Then let us tell our staff when to update to the brand new and completely different product (I think we will be ready 10/1/2021)
I wasn't kidding, the people that planned this app change should be fired. All of the anger on this chat group could have never happened with a little communication. Ring Central has more people bad mouthing them today than they have in the past 5 years, all because of this poorly planned, poorly written, and poorly executed program change. Someone should pay for it. You know, besides us customers...
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Team messaging, video meetings
and phone - all in one app.
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