How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help
How can I disable the beep when using HUD feature so agents don't know their being monitored . we are not recording.
Hi Patricia,
I checked around, and there is not a way to disable the beep at this time.
I checked around, and there is not a way to disable the beep at this time.
I know there will be a beep on the monitoring supervisors side but the agent shouldn't be hearing anything should they ? Our agents know they are being monitored because they either hear a clicking , faint beep or difference in call quality when we start to monitor? This doesn't seem right
Oh, okay. For the agent's side if you add a call monitoring group, the agent won't hear anything.
@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?
Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.
How do we post to the idea hub? This is something that needs to be changed.
@Tonya Beck you may go to https://ideas.ringcentral.com/, and click "Add a new idea" button.
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