How can I disable the beep when using HUD call monitoring feature so they do not know they are being monitored . They are hearing a crackling sound when I click the monitoring button. We are just monitoring NOT recording . Help
@Jessica-Community_Moderator bringing this back around because agents ARE hearing a beep on their end when they are being monitored. Are we not able to disable this so they don't know they are being monitored?
Hello @Megan Lalock, the faint beeping sound is normal. Disabling it is not available. However, we highly suggest posting this to our idea hub. Click HERE! Thank you.
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