Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Forward Calls to Call Center/Bypass Company Greeting

Tags: call forwarding

Jan 17, 2020 at 10:29am • 1 replies • 0 likes

psonya-hackett

Our calls are answered by a virtual receptionist. It takes 10 seconds to "bypass the company extension" and actually connect. Here's what I want:

1. Person Calls

2. One second elapses, NOT TEN

3. Virtual Receptionists phone rings.

Is that possible? It's already set to bypass the greeting and go directly to my extension - which forwards the call. Let's cut out the middle man. Call the number, it's forwarded. The end. How do we do that?

1 Answer

Jessica-Community_Moderator answered on Jan 22, 2020 at 8:34am

Hi Psonya,

If you have an unconditional forwarding rule set up, it will bypass all other call handling settings under the extension and immediately forward the call.

If the phone number it is forwarding to is on another carrier, it may still have a couple second delay because it depends on the other carrier to receive that call forward and to route it through their system (which RingCentral cannot control).

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales