News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Inbound faxing with 1 main number but to different users
Tags: fax
Jan 23, 2020 at 11:09am   •   1 replies  •  0 likes

With the RingCentral Faxing solution will I have the ability to have 1 main fax number that can server multiple people. If so how would the faxes get to the users? Want to implement this within our organization. Would this be based on Extension within my Avaya IP Office system? Thank you in advance.

1 Answer
answered on Jul 29, 2020 at 9:36pm  
Hey, Bill! Checked in with Support and learned the following:

The only way to accomplish what you're suggesting is to have a fax only number, assign it to an extension, then list a distribution list in the notification settings. There is no way to set up the system to automatically filter faxes to an individual person(s).

We would not be able to link the RC system with the IP office system.
The way that is outlined above is the only way to have a fax be distributed to multiple people.

Hope this helps! Please reach out to Support directly if you need help with this setup. 


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us