I've had a support case open on this for over 5 months that's still in the "New" status. I'm getting short SMS code SPAM messages from multiple accounts and have no way to stop them.
Well, yes I do have an alternative -- I can CANCEL RingCentral and port to an alternative that I will not mention here, and that has no problem handling short SMS codes. I already ported one of my numbers from RC and it's working fine.
I've been a RingCentral user for 12 years since 2009, long before it started SMS support. Sadly they half-assed this implementation and that may be the issue that forces me to leave entirely. I really can't recommend or use RingCentral if it allows its users to be plagued by SPAM and the only recourse is to switch to another provider.
I live in the town where RingCentral could afford to spend $3M to put their naming rights on a sports stadium. It's a bad sign when marketing becomes more important than actual customer service.
If RingCentral continues to have no response, I will post my resolution here and to social media. It should not have to come to that to get a service company to offer service.
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