Raised the response to short code SMS issue here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2749
I've had a support case open on this for over 5 months that's still in the "New" status. I'm getting short SMS code SPAM messages from multiple accounts and have no way to stop them.
Well, yes I do have an alternative -- I can CANCEL RingCentral and port to an alternative that I will not mention here, and that has no problem handling short SMS codes. I already ported one of my numbers from RC and it's working fine.
I've been a RingCentral user for 12 years since 2009, long before it started SMS support. Sadly they half-assed this implementation and that may be the issue that forces me to leave entirely. I really can't recommend or use RingCentral if it allows its users to be plagued by SPAM and the only recourse is to switch to another provider.
I live in the town where RingCentral could afford to spend $3M to put their naming rights on a sports stadium. It's a bad sign when marketing becomes more important than actual customer service.
If RingCentral continues to have no response, I will post my resolution here and to social media. It should not have to come to that to get a service company to offer service.
@Tom Armstrong - I have required this for my business for far too long after far too many support tickets. Who did you end up switching to who can handle this VERY BASIC PROBLEM???
I use Ring Central in a personal / small business consulting capacity. Google Voice handles short texts just fine, not to mention it's <cough> free. Inertia, eFax & the hassle of porting are the only reasons I haven't switched, and I'm sure there's reliable eFax solutions.
This deficiency in the SMS feature is a time-bomb that will only get worse; it may be what forces me to switch.
Tom, I understand this is a long-standing ask - we would ask that you add your use case and concerns to the Ideas Portal where the product team can review your feedback.
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