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One user has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

Tags: salesforce

Feb 27, 2020 at 10:59pm • 1 replies • 0 likes

demario-snead

One of our user's has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

1 Answer

Jenn-Community_Moderator answered on Feb 28, 2020 at 10:23am

Hello Demario!

I need to make sure if their SFDCs auto-log is enabled?

You might want to confirm it by clicking the gear icon (settings) on the upper right corner of their softphone.

Please see this picture below.

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