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demario-snead avatar image
demario-snead asked ·

One user has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral

One of our user's has raised a concern that their calls/activity are not being logged in sfdc upon calling and noting the contact via ringcentral
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jenn-community-moderator answered ·

Hello Demario!


I need to make sure if their SFDCs auto-log is enabled?


You might want to confirm it by clicking the gear icon (settings) on the upper right corner of their softphone.


Please see this picture below.


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