question

sean14112 avatar image
sean14112 asked ·

Sharing PowerPoint presentation from iOS in a RingCentral Meeting doesn't display properly?

Here's the situation:
  • First, I start a RingCentral Meeting from my Windows 10 laptop.
  • Customer Joins the Meeting from an iPhone 11 Pro Max using the Meetings app.
  • Customer then attempts to share a PowerPoint presentation.

At that point, a bunch of problems start:
  • The slide is not shown full screen to those viewing the share.
  • The text becomes garbled. In other words, the file isn't rendering properly.
  • Can't do anything to go from slide to slide. Just have to pinch/zoom, etc. to move the view around the screen.
Some other related notes:
  • Tried this same thing with sharing a Google Slides slide deck and it works perfectly.
  • Can jump through hoops to share the whole screen of the iPhone and then share that way but it only seems to share in presentation mode.
  • Saving the PPTX file as a PDF seems to be a good workaround. But hard to ask customer to do that every time.

Any ideas on how to fix this?
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sean14112 avatar image
sean14112 answered ·
Just to follow up: This is the exact scenario...

COMPUTER 1:
  • Windows 10 Pro + RingCentral Meetings.
  • This computer starts a new instant meeting.

COMPUTER 2:
  • iPhone 11 Pro Max + RingCentral Meetings.
  • Joined meeting as a participant.
  • Share PowerPoint presentation file.

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mary-community-moderator avatar image
mary-community-moderator answered ·
Hello Sean!

Please coordinate this with our Technical Support to further check the issue.


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