Microphone issues with AirPods (bluetooth) on RingCentral Mac app
Anyone else have issues using AirPods (or any bluetooth headset) with the RingCentral Mac app? I can hear audio just fine but there seems to be a delay when the mic starts picking up my voice. When I start speaking others can not hear my voice (or the audio is very quiet) for about 1-2 seconds. If I continue speaking after that the mic volume will get louder and people will be able to hear me.
I am using
Version: 20.2.1 (E. 5.0.12)
Build: 20 (rev. f56a7ce5)
Mark, can you reach out to us with your log file? (Control+Shift+d)
Also the specific time you encountered the issue so that Engineering can track down within in the file?
Send it over at
Actually, this may not be a RingCentral issue. I have had a few people comment on the issue while using my AirPods on phone calls with my iPhone. After some investigation I found some other people reporting issues with the microphone in one of their AirPods going bad. I usually only use the right AirPod when I am on calls/meetings. I just switched to using the left AirPod and it seems like it might be working.
Thanks for the quick response Becky. I will continue to monitor the mic quality over the next couple days. If I notice any issues I will attach the logs with specific times.