question

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patricia-buley asked mary-community-moderator commented

When I schedule a meeting and dial in my host and participant ID does not work. I have been on hold for 1 hour with Ringcentral.


My host and participant ID does not work when I schedule a meeting and dial in.  Any thoughts on how to fix this?

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mary-community-moderator answered
Hello Patricia!

May I know what happens after dialing?
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patricia-buley answered mary-community-moderator commented
When I dial in and entered the host ID, I was informed that my ID was invalid and the participants were not able to connect to the meeting. Thanks.
5 comments
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Can you try to start a new meeting and check if it's also the same?
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I tried to start new meeting 6 times and got the same results.
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I just got an update regarding this. There is currently an ongoing problem with unable to join Meeting. Our service engineers are already working for a solution regarding this. You ay check on this link or more information: 

https://status.ringcentral.com/#meetings-americas-2
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The issue was that my host and participant ID was not working.  Is this what the engineers are working on?
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Yes, this is related to the issue.
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