question

djb101913540 avatar image
djb101913540 asked danno147 commented

RC App not Ringing from Call Queue

Our admin has setup two of us in the call queue for our main company phone number (404) 000-0000. When a call comes through to that main number, my RC app does not ring. If a call comes in to my direct number (404) 111-1111, however, it does ring.


I'm logged into the app with my personal login. My toggle is on to accept queue calls & data (voip) calling.


Why would the app not be ringing?

call queues
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image
danno147 answered
Is your co-worker's APP ringing for Queue calls?
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

djb101913540 avatar image
djb101913540 answered danno147 commented
Hi Danno, your reply beat me to the punch. 45 seconds ago I decided to uninstall and reinstall the app and it's now working despite the fact that I had the latest version.
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image danno147 commented ·
Great.  Yeah, everything's a little bonkers with this pandemic thingy dingy.  But sometimes the tried a true prevails. Take care.
0 Likes 0 ·
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app