Does anyone know a way that I could make this work?
This seems like a very common scenario for small businesses: Ring phones first, then if no one answers, send to the main auto-attendant. It's unfortunate that the only way to accomplish this is through a "duct-tape" solution like the one described above. RingCentral really should allow Call Queues to redirect to any extension type we want - user, group, IVR, etc.
It's in there now - they need to ask their Rep to add the 'Call Queue to Extension option' - and it'll be on the pull-down under the Wait Settings tab:
This works for the user during office hours but after hours the option to route to a group is not avaialble. any ideas?,
michel5476 this works but after hours doesn't have that option. Any ideas?
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