Does anyone know a way that I could make this work?
I had the same issue recently and found a solution. My issue was centered around calls during business hours. We play an announcement post business hours so this was not an issue.
Context: We used a specific ext for all calls for a very long time. This had been part of our communications to clients and partners for a very long time too. We did not want to delete the ext but we did need clients to filter via our updated phone tree. The way this was solved it to keep the ext enabled and simply create a rule.
Rule: During X business hours, transfer all calls to an ext, under this option the IVR Menu was available. I choose the correct one and tested it. It worked! So all callers who route themselves to the specific extension, will be redirected back to the department's IVR Menu so they can be filtered.
Hope this helps!
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