question

jason-spindler4717 avatar image
jason-spindler4717 asked ·

not all keystrokes recognized when typing in new Glip

When I try to type a text message in Glip (web browser version), somehow it is not recognizing all of my keystrokes.  As a result, I am having to type the text in the browser's search bar and then copy and paste into the Glip text message.  I believe that it is doing this on various devices, and it is not a problem when typing elsewhere in the browser, so it has to be something with Glip.  

It does not seem to be a problem when I am using Glip for inter-office messaging. 

How can I fix this problem?  
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mary-community-moderator answered ·
Hi Jason,

Is the link of the web version you're referring to is app.ringcentral.com?
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Hello Jason,

I Have raised this concern to our Product Team and they are aware of this. This is currently a known issue and this will be fixed on the 20.2.20 version that will be released this coming June.

Thank you!
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