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Incoming call notification on Windows 10
Tags: softphone
Jun 2, 2020 at 12:16pm   •   1 replies  •  1 likes
I'm running Windows 10 (version 1909) and RingCentral Classic (version 20.2.21 E. 7.1.8).  I've noticed Windows Notification for a RC inbound call will only appear on my screen for about 5 seconds and then disappear.  I've tried adjusting the option for Windows Settings for "show notifications" to 1 minute.  Outlook's new email notifications will stay on the screen for 1 minute but inbound calls still disappear after 5 seconds.  One other observation, when I get an incoming call, RingCentral Classic doesn't switch to the foreground (adding to my frustration to answer the call in time).    Any suggestions?  
on Apr 14, 2021 at 4:13am   •  0 likes

Did you ever find a solution for this? I'm having the same issue and honestly it's one of the only things stopping us pulling the trigger on fully signing up.

on Apr 14, 2021 at 7:26am   •  0 likes

Hi Brendan, have you already upgraded to the new RingCentral App?

on Apr 14, 2021 at 7:29am   •  0 likes

Hi Mary, it only happens on the new RC app. The old phone app is fine and the notification stays as long as it's ringing, but the new app only displays the notification for a few seconds then disappears - although it'll still 'ring' as you can hear the ringtone on the PC speakers.

on Apr 14, 2021 at 8:22am   •  0 likes

Hi Brendan, I've created a case for you so this will be checked. Someone from Tech Support will reach out to you. Case number is 12613233.

on Apr 14, 2021 at 8:23am   •  0 likes

Thank you Mary, much appreciated

on Apr 14, 2021 at 8:25am   •  0 likes

You're very much welcome.

on Apr 14, 2021 at 7:30am   •  0 likes

Let me coordinate with an app specialist about this issue, Brendan. I'll get back to you.

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