Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Incoming call notification on Windows 10

Tags: softphone

Jun 2, 2020 at 12:16pm • 1 replies • 1 likes

brant-schafer

I'm running Windows 10 (version 1909) and RingCentral Classic (version 20.2.21 E. 7.1.8). I've noticed Windows Notification for a RC inbound call will only appear on my screen for about 5 seconds and then disappear. I've tried adjusting the option for Windows Settings for "show notifications" to 1 minute. Outlook's new email notifications will stay on the screen for 1 minute but inbound calls still disappear after 5 seconds. One other observation, when I get an incoming call, RingCentral Classic doesn't switch to the foreground (adding to my frustration to answer the call in time). Any suggestions?

Brendan Richman on Apr 14, 2021 at 4:13am • 0 likes

Did you ever find a solution for this? I'm having the same issue and honestly it's one of the only things stopping us pulling the trigger on fully signing up.

Mary-Community_Moderator on Apr 14, 2021 at 7:26am • 0 likes

Hi Brendan, have you already upgraded to the new RingCentral App?

Brendan Richman on Apr 14, 2021 at 7:29am • 0 likes

Hi Mary, it only happens on the new RC app. The old phone app is fine and the notification stays as long as it's ringing, but the new app only displays the notification for a few seconds then disappears - although it'll still 'ring' as you can hear the ringtone on the PC speakers.

Mary-Community_Moderator on Apr 14, 2021 at 8:22am • 0 likes

Hi Brendan, I've created a case for you so this will be checked. Someone from Tech Support will reach out to you. Case number is 12613233.

Brendan Richman on Apr 14, 2021 at 8:23am • 0 likes

Thank you Mary, much appreciated

Mary-Community_Moderator on Apr 14, 2021 at 8:25am • 0 likes

You're very much welcome.

Mary-Community_Moderator on Apr 14, 2021 at 7:30am • 0 likes

Let me coordinate with an app specialist about this issue, Brendan. I'll get back to you.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales