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Outbound Caller ID Name for Toll-free/Vanity number
Tags: caller id
Jun 8, 2020 at 12:54pm   •   2 replies  •  0 likes

Our company launched a new product and needed an 800 number to send/receive calls. The problem is I cannot set a Caller ID Name that shows up on a customer's phone when they are called by us.

Is this possible through IVR settings or possibly another way? If this is not currently a feature in RingCentral, how can we get this implemented in the future?

2 Answers
answered on Jun 9, 2020 at 7:44am  
Hi Mary,

I did previously open a case and was informed that it was not possible to set Caller ID Names for Toll-free numbers. We already have a Caller ID Name (CNAM) for our main company number. This is a separate vanity number which needs a different CNAM.

answered on Jun 9, 2020 at 6:48am  
Hello Kevin,

Please open a ticket with Tech Support so they can help you with setting up your correct Caller ID.


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