question

james-bradd12701 avatar image
james-bradd12701 asked ·

Office 365 Outlook Plugin (web based) Not Working?

Our users are running into issues with the Office 365 plugin (the web based one, distributed through the "get add-in's" section in Office 365).  We deploy this to all of our mac users as the installed plugin stopped working when Mojave was deployed.  We can sign in just fine, make meeting choices but after hitting "Add RingCentral Meeting" it just spins and never transfers the invite in.  This happens both from the Outlook client as well as outlook.office365.com

Is anyone else running into this?  We're not seeing problems with the installed Outlook add-on, just the Office 365 store based plugin.

Thank you! 
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jake-baldwin avatar image
jake-baldwin answered ·
We are having this same issue company-wide and we use Windows machines. We have a ticket open and have escalated it to our TAM. 
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

gilberto-davila avatar image
gilberto-davila answered ·
Same issue since yesterday. We've deployed it to both Windows and Mac machines. When discussing it with a service rep we were told it was a known issue, but we're still awaiting a resolution.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Daniel Irwin avatar image
Daniel Irwin answered ·
This issue is also impacting our pilot group testing the add-in.  It seemed to have started around the time the RC Meet legacy app was updated to the newer Zoom-style UI.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-campbell avatar image
chris-campbell answered ·
I know personally it broke after I updated my Ring Central Meetings application to newer version. This seems to have broken my ability to generate a new meeting in GLIP and the Outlook Add-in. GLIP crashes and the Outlook Add-in never adds the meeting details to the invite.

We opened a case and Ring came back and said they CAN reproduce the issue, filed a bug, but did not have an ETA for a fix.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

chris-campbell avatar image
chris-campbell answered ·
Go figure. No updates to our case, but scheduling meetings by both the Outlook add-in and GLIP are both working this morning. Anyone else seeing the same?
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Confirmed.  We are seeing the functionality restored when Outlook is restarted as of 06/29/2020
0 Likes 0 ·
Daniel Irwin avatar image
Daniel Irwin answered ·
This is happening again to our users.
2 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Correct. I agree. Same behavior again here.
0 Likes 0 ·
Didn't work yesterday. Working now today again.
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app