question

anna-meens avatar image
anna-meens asked mary-community-moderator commented

How can we keep group voicemail message when call forwarding?

Hi, we have a set of users managing a Tech Support number while the usual reps are 'off'. We have rules set up for different members of the team to receive the calls at different periods through the day but if they cannot answer it goes to the personal voicemail of that person rather than the tech support one. Is there a way to ensure that anyone ringing in to the tech support number is always getting the tech support voicemail?

call forwardingvoicemail
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image
mary-community-moderator answered
Hi Anna, you need to decrease the number of rings for the personal number so that it won't go to the personal voicemail. It should be not more than 4 rings setup.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

anna-meens avatar image
anna-meens answered mary-community-moderator commented
Thanks- and so then it will go to the Tech Support voicemail message/box?
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Yes. The number of rings can be adjusted on the web portal.
0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app