Hi,
Did this way work for call coaching? I'm looking for something similar.
Thank you!
Hi Jenny, this feature is not available. You may submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.
I do agree this is much-needed, and it should not require anyone to submit a feature request. Clearly this is needed for all of us, and I hope that RingCentral is proactively working to add this functionality!
I found that Call monitoring works really well, you're able to have the trainer do the talking and the trainee can listen in or vise versa. You also have the ability to whisper in the trainee ear to help coach them along. It was a feature that had to be turned on but it was included in the package that we purchased.
6 People are following this question.
Change ringer for RingCentral Contact Center Voice?
PCI Supression,PCI Supression -CC Max Client
Ability to increase or change alert volume in contact center?
Changing RTN for after-hours in incontact center
Since the 18.2 release we have had issues with the Max Agent not fully loading the graphics.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app