We have 3 users with ring central. We are having an issue
with call log. If user 1 does not answer the call, if it gets answered by line 2 or 3; it still comes as missed call on user 1. Now the employee on user 1 sees it as missed call on her ring central app even though it is answered by other lines and calls the customer again.
If the call is answered by either of the lines it should come as answered in call log instead of missed call.
Please kindly fix this problem.. or guide us through the solution. Any help will be appreciated!