question

pearsall-family-dental avatar image
pearsall-family-dental asked pearsall-family-dental answered

Missed call log

Hello,


We have 3 users with ring central. We are having an issue

with call log. If user 1 does not answer the call, if it gets answered by line 2 or 3; it still comes as missed call on user 1. Now the employee on user 1 sees it as missed call on her ring central app even though it is answered by other lines and calls the customer again.

If the call is answered by either of the lines it should come as answered in call log instead of missed call.

Please kindly fix this problem.. or guide us through the solution. Any help will be appreciated!

call logs
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

brett-crowther10425 avatar image
brett-crowther10425 answered pearsall-family-dental commented
Good luck with this one. The community has been asking for it for years. RingCentral says its by design and refuses to change. I'll be moving to another provider soon because of this.
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

YEARS- that one word says the company doesnt give a . Sad I just paid yearly fee. I will cancel and move one too. Thank you for the feedback. Ring central would soon be the Nokia of voip phones. Both did everything right, just did not update themselves with the interests of consumers. Thank you Brett.
0 Likes 0 ·
michel5476 avatar image
michel5476 answered
Are you using a call queue or are you fowarding calls on no-answer on each extension?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

pearsall-family-dental avatar image
pearsall-family-dental answered
We have call queue set up where all 3 lines ring simultaneously. I spoke to the customer care and they even tried call forwarding to fix it, but it still comes as same. So she told me to post in the community so that some engineers will see and think about if they want to fix it or not. She even told me this problem was not fixed since a while and lot of customers were asking. Guy in the previous comment also had the same problem. Its just unfortunate that they dont update the program to what consumer wants. Thank you.
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app