question

jake-scott avatar image
jake-scott asked mary-community-moderator answered

Cant call other extensions

wondering if anyone can help


I have 4 extensions all using ring central soft phones. I can call other extensions or transfer calls to other extensions. I remember when I was setting up ring central i set it to not receive calls as they are only used for outbound, and caller ID is set to unknown. Could someone help please

phoneextension
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered
Hi Jake,

It is the reason why it is not able to receive calls since you set it up that way. It will not exempt internal calls.
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