News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Unable to join meeting, app crashes when being admitted from waiting room.
Tags: meetings
Jul 24, 2020 at 3:08pm   •   0 replies  •  0 likes
dean-ott

I have two chrome books that sometimes won't allow you to join a meeting being hosted by someone else. When you join the meeting you start in the waiting room. When the host attempts to allow you into the meeting the app of the participant who is being admitted crashes and restarts, putting them back into the waiting room. Having these problems, I switched the participant to a windows 10 machine. While in the meeting, the participant was placed into the waiting room with out the meeting organizer doing it, then the participant appeared to be both in the meeting and also in the waiting room at the same time. So I have a couple of questions. Are there any issues with meetings as far as differences between the meeting organizers RingCentral version and that of the participant, and how can I diagnose the cause to prevent these issues?



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us