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/restapi/v1.0/account/~/active-calls/ reponse data has changed?
Tags: sdk
May 25, 2016 at 8:14am   •   1 replies  •  0 likes

we query the active call data in intervals and parse that data for various "real time" stats.

(this active call data is filtered based on a selection of groups and displayed in a web based app used in our main call center)

however, as of last week, all active calls are returning the same data under

'to' : {

'name': 'THIS USED TO SHOW GROUP NAME', // 'Help Desk', 'Sales Dept', 'IT Dept', etc

'phoneNumber' : '123-456-7890'


the '' field was checked against a local list of defined groups.

all calls are coming in as using the same value for ''

(they all show as the caller ID name set in our account)

Using: ringcentral 2.0.6 JSSDK

Please let me know if you need additional information,


1 Answer
answered on May 25, 2016 at 9:42am  

Hi Kyle, our team is looking into this issue now and I've asked them to reach out to you. To help us track this issue, please open a support case by going to our support page and submitting a support ticket or sending an email to our developer support team. Please stay tuned for a response from our team.


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