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igor-kotenko3327 asked benjamin-dean answered

Migrating from Sandbox environment


I have passed the review and have an issue: what is login and password for Production environment for application? I have main login and password, but when I try to use them, I get error: "The requested feature is not available".

I use Python RingCentral library

My code

sdk = SDK(settings.RC_APP_KEY, settings.RC_APP_SECRET, settings.RC_APP_SERVER_URL)
platform = sdk.platform()  platform.login(settings.RC_APP_USERNAME, settings.RC_APP_USER_EXT, settings.RC_APP_PASSWORD)      data = {   "to": [{"phoneNumber": phone}],   "from": {"phoneNumber": settings.SMS_FROM_PHONE},   "text": message,   }

res =, body=data)

And it works in Sndbox environment. What is the account credentials for Production environment?

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1 Answer

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benjamin-dean answered
This would depend upon the user-type your integration depends upon, and those user credentials.

Have you updated your API Base URL to point to production? 
Have you updated your Environment Variables to include a Production User's Account? You can login to to access your production configurations for RingCentral (just like you can login to to access your sandbox configurations).
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys