News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Are oAuth access and refresh tokens issued per user or account?
Tags: authentication, oauth
Oct 19, 2016 at 8:54am   •   2 replies  •  0 likes

I'm integrating a CRM system with Ring Central and I cannot find a clear answer whether the access and refresh tokens are issued per user or they are valid for the whole account (main number and all extensions). I would like to know whether I should authenticate all agents separately and maintain independent tokens for all of them or I just need one set on account level. All agents have to be able to ring out and we should be able to access extensions related information and call logs in order to update call dispositions in our database. We use web-hooks in the background where we pick up the correct (user) access token to execute some follow-up API calls. I only have one extension in my sandbox so I cannot perform an appropriate test for this case.

2 Answers
answered on Jun 24, 2019 at 8:46am  

It's basically generated per client I'd and user.. each application I guess have it's own client I'd and secret

answered on Oct 19, 2016 at 12:43pm  
access_tokens are issued as a combination of (user + application).

If you are integrating with a web application (which CRM is typically a SaaS web application), then you should implement 3-Legged OAuth (which will prevent your application from adding the security risk of storing RingCentral Usernames/Passwords).

You can find multiple demos for implementing 3-Legged OAuth here:


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us