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yanmei asked ·

Call log in sandBox (worked several days ago, same code, stop working today)

I test call log in Sand box, simple call log request, worked very well several days ago, today I tried to run it again, stopped working, nothing changed.
return status code = 200 , content is empty.
Here is response:


+ Me {REST_API.Form1, Text: Form1} REST_API.Form1+ API_request {System.Net.HttpWebRequest} System.Net.HttpWebRequest
- response {System.Net.HttpWebResponse} System.Net.HttpWebResponse
__identity Nothing Object
CharacterSet "UTF-8" String
ConnectionGroupName Nothing String
ContentEncoding "" String
ContentLength -1 Long
ContentType "application/json; charset=UTF-8" String
+ Cookies {System.Net.CookieCollection} System.Net.CookieCollection
+ CoreResponseData {System.Net.CoreResponseData} System.Net.CoreResponseData
+ Headers {Transfer-Encoding: chunked  Connection: keep-alive  RCRequestId: b4403588-97d2-11e6-9a4e-005056bb26b9  RoutingKey: SJC11P01PAS01  Content-Language: en-US  Vary: Accept-Encoding, User-Agent  x-throttling-group: Heavy  X-Rate-Limit-Group: heavy  X-Rate-Limit-Limit: 10  X-Rate-Limit-Remaining: 9  X-Rate-Limit-Window: 60  X-AGW-Host: sjc11-c01-agw13.devtest.ringcentral.com  Content-Type: application/json; charset=UTF-8  Date: Fri, 21 Oct 2016 21:09:50 GMT  Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrq2PPC09d0V6DyGF34WxjqZ; Path=/  Server: nginx/1.8.0    } System.Net.WebHeaderCollection
Identity Nothing Object
InternalSetFromCache Write Only Properties are not supported Boolean
InternalSetIsCacheFresh Write Only Properties are not supported Boolean
InternalSetIsMutuallyAuthenticated Write Only Properties are not supported Boolean
IsCacheFresh False Boolean
IsFromCache False Boolean
IsMutuallyAuthenticated False Boolean
IsWebSocketResponse False Boolean
KeepAlive True Boolean
LastModified #10/21/2016 4:10:03 PM# Date
m_Certificate Nothing System.Security.Cryptography.X509Certificates.X509Certificate
m_CharacterSet "UTF-8" String
m_ConnectionGroupName Nothing String
+ m_ConnectStream {System.Net.ConnectStream} System.IO.Stream
m_ContentLength -1 Long
+ m_cookies {System.Net.CookieCollection} System.Net.CookieCollection
+ m_CoreResponseData {System.Net.CoreResponseData} System.Net.CoreResponseData
m_disposed False Boolean
+ m_HttpResponseHeaders {Transfer-Encoding: chunked  Connection: keep-alive  RCRequestId: b4403588-97d2-11e6-9a4e-005056bb26b9  RoutingKey: SJC11P01PAS01  Content-Language: en-US  Vary: Accept-Encoding, User-Agent  x-throttling-group: Heavy  X-Rate-Limit-Group: heavy  X-Rate-Limit-Limit: 10  X-Rate-Limit-Remaining: 9  X-Rate-Limit-Window: 60  X-AGW-Host: sjc11-c01-agw13.devtest.ringcentral.com  Content-Type: application/json; charset=UTF-8  Date: Fri, 21 Oct 2016 21:09:50 GMT  Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrq2PPC09d0V6DyGF34WxjqZ; Path=/  Server: nginx/1.8.0    } System.Net.WebHeaderCollection
m_IsCacheFresh False Boolean
m_IsFromCache False Boolean
m_IsMutuallyAuthenticated False Boolean
m_IsVersionHttp11 True Boolean
m_IsWebSocketResponse False Boolean
m_MediaType Nothing String
m_propertiesDisposed False Boolean
m_StatusCode OK {200} System.Net.HttpStatusCode
m_StatusDescription "OK" String
+ m_Uri { https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log} System.Uri
m_UsesProxySemantics False Boolean
+ m_Verb {System.Net.KnownHttpVerb} System.Net.KnownHttpVerb
m_WebSocketConnectionStream Nothing System.IO.Stream
Method "GET" String
+ ProtocolVersion {1.1} System.Version
+ ResponseStream {System.Net.ConnectStream} System.IO.Stream
+ ResponseUri { https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log} System.Uri
Server "nginx/1.8.0" String
StatusCode OK {200} System.Net.HttpStatusCode
StatusDescription "OK" String
SupportsHeaders True Boolean
str_return Nothing String
+ URL { https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/call-log} System.Uri


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benjamin-dean answered ·
Have you verified that you have calls logs which are available from within the past 24 hours (which is the default time-range for call-log results to be fetched)? Or you might want to include the 'dateTo' and 'dateFrom' query parameters in your request set to the ISO8601 values as indicated in the API Docs for Call Log:  https://developers.ringcentral.com/api-docs/latest/index.html#!#RefExtensionCallLog.html
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