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alec-dfour3343 asked ·

Update Ringcental Online Account Portal adding new users and extensions.

I am trying to configure sandbox environment to match what we will have in production. I added several users and extensions. 


I noticed that notification email doesn't go to new user email address and newly created users/extension stay "NotActivated".

How do I fix it? 

Thank you for your help
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benjamin-dean answered ·
New users should be receiving these emails. Have you checked the SPAM folder just to be certain?
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alec-dfour3343 answered ·
I did
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benjamin-dean answered ·
I'm trying to find the right person to help address this, in the meantime if you haven't already, could you please create a support ticket for this issue?
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alec-dfour3343 answered ·
How do I create a ticket?
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benjamin-dean answered ·
If you visit the RingCentral Developer Portal, authenticate, and click the "Support" link ( https://developers.ringcentral.com/support.html), there is a link displayed as "click here" in the copy of that page which reads:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.
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