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Update Ringcental Online Account Portal adding new users and extensions.
Tags: admin portal
Oct 22, 2016 at 1:49pm   •   5 replies  •  0 likes

I am trying to configure sandbox environment to match what we will have in production. I added several users and extensions.

I noticed that notification email doesn't go to new user email address and newly created users/extension stay "NotActivated".

How do I fix it?

Thank you for your help

5 Answers
answered on Oct 26, 2016 at 11:58am  
If you visit the RingCentral Developer Portal, authenticate, and click the "Support" link (, there is a link displayed as "click here" in the copy of that page which reads:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.

answered on Oct 26, 2016 at 11:38am  
How do I create a ticket?

answered on Oct 25, 2016 at 10:32am  
I'm trying to find the right person to help address this, in the meantime if you haven't already, could you please create a support ticket for this issue?

answered on Oct 24, 2016 at 2:01pm  
I did

answered on Oct 24, 2016 at 8:59am  
New users should be receiving these emails. Have you checked the SPAM folder just to be certain?


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