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Sandbox API RingOut Issue - January 2017

We have identified an issue with the RingOut API on the Sandbox environment. At the current time, the RingOut API will return a 200 status, however the call will not be completed.

Only the Sandbox RingOut API is affected. Other Sandbox API calls and dialing options using the softphone and WebRTC are functioning.

Please stay tuned as our team works to resolve this issue.
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This issue has been resolved.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys