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comiere-healthcare1789 avatar image
comiere-healthcare1789 asked ·

Can't SMS

We integrated ringcentral API to our Java backend application to send Fax and SMS. We are getting error when try to send SMS
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Tyler Liu avatar image
Tyler Liu answered ·
What is the error message? Could you please post the code you used to send Fax/SMS ?
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comiere-healthcare1789 answered ·
Hello The response from ring central shows sms sent, but you didn't get it. Receipt(status=200, response={ "uri" : " https://platform.devtest.ringcentral....", "id" : 2697082004, "to" : [ { "phoneNumber" : "+XXXXXXXXXXX", "location" : "Aurora, IL" } ], "from" : { "phoneNumber" : "+XXXXXXXXXX", "location" : "Montebello, CA" }, "type" : "SMS", "creationTime" : "2017-02-17T13:18:40.000Z", "readStatus" : "Read", "priority" : "Normal", "attachments" : [ { "id" : 2697082004, "uri" : " https://platform.devtest.ringcentral....", "type" : "Text", "contentType" : "text/plain" } ], "direction" : "Outbound", "availability" : "Alive", "subject" : "Test SMS using a RingCentral Developer account - test sms content", "messageStatus" : "Sent", "smsSendingAttemptsCount" : 1, "conversationId" : 6361148894337916524, "conversation" : { "id" : "6361148894337916524", "uri" : " https://platform.devtest.ringcentral...." }, "lastModifiedTime" : "2017-02-17T13:18:40.265Z"}, key=null)
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Tyler Liu avatar image
Tyler Liu answered ·
The response said that SMS was sent. I have no idea why you didn't get it.
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vb avatar image
vb answered ·
Can you please mail us at devsupport@ringcentral.com for further investigation on this? Can you also send us full HTTP request and response? 

As the HTTP status code is 200 the SMS should reach to the "to" number. 
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Anirban avatar image
Anirban answered ·

Can you check the link and verify if something similar has not happened

https://forums.developers.ringcentral.com/questions/290/most-time-i-cannot-receive-sms.html

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