500 Error while getting the call status 'Consult RC Support' error message

Hello Bryan,

Are you still experiencing this issue please sir?

Have you created a developer support case?

Is the extension you're using configured with either a digital line or direct number, and are you using that number (or one of the extension's phone numbers) as the from.phoneNumber in the RingOut?

We are connecting a call using From 'Sandbox Phone Number' to 'Live Phone Number' in ring central.

Sample code is..

public function ringOut($toNumber) {       
     if ($this->platform->loggedIn()) {
            $phoneNumbers = $this->getPhoneNumbers(); //We are getting the from number in the sandbox acccount
            if (count($phoneNumbers)) {
                foreach ($phoneNumbers as $phoneNumber) {
                    if (in_array('SmsSender', $phoneNumber->features)) {
                        $smsNumber = $phoneNumber->phoneNumber;
                        break;
                    }
                }
            }

            try {
                $response = $this->platform->post('/account/~/extension/~/ringout', array(
                    'from' => array('phoneNumber' => $smsNumber),
                    'to' => array('phoneNumber' => $toNumber)
                ))->json();
                
            } catch (ApiException $e) {
                $this->exceptionHandler($e);
            }
            
            return $response;
        }
    }


$call = $ringcentral->ringOut('XXXXXXX'); //This is the live number
$callStatus = $ringcentral->getCallStatus($call->id);

This is the code for getCallStatus.

public function getCallStatus($callId){        if($this->platform->loggedIn()){
            try{
                $response = $this->platform->get("/account/~/extension/~/ringout/{$callId}");
            }catch(ApiException $e){
                $this->exceptionHandler($e);
            }
            
            return $response;
        }
    }