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marc-bernstein4533 avatar image
marc-bernstein4533 asked Tyler Liu answered

Do you have a web API for a 3rd party to access live audio streams on a VoIP call? What steps should a dev take to get access to it?

Do you have a web API that a 3rd party can use to access live audio streams on a VoIP call? What steps should a developer take to get access to it?

phonerest api
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ak avatar image
ak answered
Hi Marc,

We provide API's to download the call recordings once the call is completed. Kindly refer to the link below to know more:
How to Fetch/Download call recordings
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marc-bernstein4533 answered
Hi AK, 

Thanks for that! Our technology transcribes and analyzes audio streams in real time. This allows us to interpret calls while they are still in progress, helping callers pivot their conversations as needed. How do you suggest we access audio streams while a call is active?
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ak avatar image
ak answered
Hi Marc,

The primary requirement to download a call recording via API is that the call needs to be completed first. So, for the question of analyzing the audio streams while the call is in progress, you would need to wait until the call is completed and then use a 3rd Party voice to text service like VoiceBase etc. Hope this answers your question !
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Tyler Liu answered

Check the new softphone SDK: https://github.com/ringcentral/ringcentral-softphone-js

It does allow you to get inbound audio stream in real time.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys