RingCentral Desktop App Integration on SuiteCrm

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cris-prado4516 asked · Feb 25, 2017 at 07:37 AM

RingCentral Desktop App Integration on SuiteCrm

I have a problem on how to integrate the RingCentral desktop app to my CRM via web click to dial, connect them to easily dial them. I just want have a result just like Zoho CRM. Thank you in advance

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Answer 1 · 2017-03-06T01:13:01Z

Tyler Liu answered · Mar 06, 2017 at 01:13 AM

Please try:

<a href="rcmobile://call?number=12345678">12345678</a>

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cris-prado4516 · Mar 07, 2017 at 06:58 AM

i will try that :)

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Answer 2 · 2017-03-07T06:57:37Z

cris-prado4516 answered · Mar 07, 2017 at 06:57 AM

thankyou

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Answer 3 · 2017-03-24T05:54:56Z

cris-prado4516 answered · Mar 24, 2017 at 05:54 AM

do i need a api to have a click to dial ?

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ak · Mar 24, 2017 at 03:10 PM

The "rcmobile" schema would dial an outbound call to the number using the Ringcentral Desktop App. You could try that in the browser.

However, if you want to build features such as:

Subscribe to incoming and outgoing call notifications
Display a popup with the Callee information, when someone calls the agent
Open up the contact on your CRM application based on the callee number etc

You would need to use our Developer Platform ( https://developer.ringcentral.com/ ), kindly refer to the section : Getting Started for more information.

If you have any questions on the Developer Platform, you could reach us at devsupport@ringcentral.com

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