How to integrate RingCentral Desktop App with SuiteCrm via web click to dial?

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cris-prado4516 asked Feb 25, '17 ak commented Mar 24, '17

How to integrate RingCentral Desktop App with SuiteCrm via web click to dial?

I have a problem with how to integrate the RingCentral desktop app to my CRM via web click to dial, connect them to easily dial them. I just want to have a result just like Zoho CRM. Thank you in advance

getting started

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2017-03-06T01:13:01Z

Tyler Liu answered Mar 6, '17 cris-prado4516 commented Jun 6, '17

Please try:

<a href="rcmobile://call?number=12345678">12345678</a>

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cris-prado4516 commented · Mar 07, 2017 at 06:58 AM

i will try that :)

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Answer 2 · 2017-03-07T06:57:37Z

cris-prado4516 answered Mar 7, '17

thankyou

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Answer 3 · 2017-03-24T05:54:56Z

cris-prado4516 answered Mar 24, '17 ak commented Mar 24, '17

do i need a api to have a click to dial ?

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ak commented · Mar 24, 2017 at 03:10 PM

The "rcmobile" schema would dial an outbound call to the number using the Ringcentral Desktop App. You could try that in the browser.

However, if you want to build features such as:

Subscribe to incoming and outgoing call notifications
Display a popup with the Callee information, when someone calls the agent
Open up the contact on your CRM application based on the callee number etc

You would need to use our Developer Platform ( https://developer.ringcentral.com/ ), kindly refer to the section: Getting Started for more information.

If you have any questions on the Developer Platform, you could reach us via email or by creating a support case.

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