question

robins2946 avatar image
robins2946 asked ·

Call Log - ServiceTemporary Unavailable

I have a project using the RingCentral .Net SDK to access RingCentral call logs by extension and store them in SQL Server for custom reporting.

The process runs as expected through many extensions, but then fails at with a message "Service Temporary Unavailable".  (yes, it says "Temporary" and not "Temporarily".)  This does not occur on the same extension each time. 

I am throttling my requests and have determined that this is not a Rate Limit error.  Any ideas are appreciated.

topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ak avatar image
ak answered ·
Hi Robins,

Could you specify the Environment ( Sandbox / Production ) in which you are seeing the error please ?


Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

robins2946 avatar image
robins2946 answered ·
This is in production.  Thanks
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ak avatar image
ak answered ·
Could you please open a support case providing more details about the Account Number or perhaps the extension / extensions which is resulting in the error. 

Also could you please attach the API Request and Response if you have any. You can open a support case via :

Portal :  https://developer.ringcentral.com/support.html
Email : devsupport@ringcentral.com
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

Service Temporary unavailable seems to to a server error for which you can create SR or services request. Also can ask devsupport@ringcentral.com aka Dev support team to help you ASAP

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.