API call log some records not found in result

Could you please provide the full API Request and Response (complete with headers)?

Request: GET /restapi/v1.0/account/~/extension/~/call-log?direction=Inbound&type=Voice&dateFrom=2016-11-06T00:00:00.000Z&perPage=700 HTTP/1.1 Host: platform.ringcentral.com GET /restapi/v1.0/account/~/extension/~/call-log?direction=Inbound&type=Voice&dateFrom=2016-11-06T00:00:00.000Z&perPage=700 HTTP/1.1 Accept: application/json Authorization: Bearer SUFEMDFQ...N3pJMDhFeDAzcVA3ZjYyUWMzUGc Response: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Thu, 10 Nov 2016 10:54:14 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 5359 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:f971LX5Q1QQ7jOY2bZrBbvnKjdQWGHURK1X+Qodz0DipvkIjNOlS/lKSzegxu+V6; Path=/ RCRequestId: 048ceac0-a734-11e6-979b-0050569792e2 RoutingKey: IAD01P08PAS01 Content-Language: en-US Vary: Accept-Encoding, User-Agent x-throttling-group: Heavy X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 X-AGW-Host: sjc01-c01-agw13.c01.ringcentral.com { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/[account]/extension/[extension]/call-log?view=Simple&type=Voice&direction=Inbound&dateFrom=2016-11-06T00:00:00.000Z&page=1&perPage=700", "records" : [ { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "ZhC...", "sessionId" : "123...", "startTime" : "2016-11-09T19:23:02.752Z", "duration" : 54, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Voicemail", "to" : { "phoneNumber" : "+134...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1917...", "name" : "WIRELESS CALLER", "location" : "New York City, NY" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "ZhB...", "sessionId" : "1233...", "startTime" : "2016-11-09T19:09:07.361Z", "duration" : 10, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1347...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1201...", "name" : "LEONIA NJ", "location" : "Leonia, NJ" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "ZgUu...", "sessionId" : "1233...", "startTime" : "2016-11-08T21:56:14.871Z", "duration" : 11, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1347...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1980...", "name" : "LOCAL" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "ZgIL...", "sessionId" : "12332...", "startTime" : "2016-11-08T19:56:33.150Z", "duration" : 47, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1877...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1512...", "name" : "WIRELESS CALLER", "location" : "Austin, TX" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "Zf_lJ...", "sessionId" : "1233...", "startTime" : "2016-11-08T18:38:18.039Z", "duration" : 11, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1347...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1218...", "name" : "CUSTOMER SRV", "location" : "Grand Rapids, MN" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "Zfe2...", "sessionId" : "1232...", "startTime" : "2016-11-08T01:41:02.634Z", "duration" : 10, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1347...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1201...", "name" : "LEONIA NJ", "location" : "Leonia, NJ" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "ZfB9...", "sessionId" : "12323...", "startTime" : "2016-11-07T19:20:23.664Z", "duration" : 32, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1347...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1516...", "name" : "... ADVS", "location" : "Nassau, NY" } }, { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/...", "id" : "Ze4q...", "sessionId" : "1232...", "startTime" : "2016-11-07T18:00:28.859Z", "duration" : 47, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+1877...", "name" : "... Company" }, "from" : { "phoneNumber" : "+1913...", "name" : "WIRELESS CALLER", "location" : "Kansas City, KS" } } ], "paging" : { "page" : 1, "perPage" : 700, "pageStart" : 0, "pageEnd" : 7 }, "navigation" : { "firstPage" : { "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/[account]/extension/[extension]/call-log?view=Simple&type=Voice&direction=Inbound&dateFrom=2016-11-06T00:00:00.000Z&page=1&perPage=700" } } }

Get rid of the "Type" filter and see if you get the same results please.

/restapi/v1.0/account/~/extension/~/call-log?dateFrom=2016-11-06T00:00:00.000Z

Could you please use the API Explorer (https://developers.ringcentral.com/api-explorer) and see if you get the same results from there (keeping in mind it only works with Sandbox accounts).

So this is with your production application...?

I would recommend creating a support ticket to investigate this issue. You can do that here: https://developers.ringcentral.com/support.html

Click on the "click here" link which is part of this copy: If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.

Reference this community post, make sure to share that this issue is in your production account and provide a basic overview please.

So what was the answer to this problem ? I also have similar problem where the API only returns the log list for some extensions but not others. I could see all of it on 

https://service.ringcentral.com

My url is

     url = self.apiUrl + 'v1.0/account/~/extension/~/call-log?dateFrom='+self.search_startdate+'&type=Voice&withRecording=true

if I specify a particular extension e.g.
     url = self.apiUrl + 'v1.0/account/~/extension/110/call-log?dateFrom='+self.search_startdate
+'&type=Voice&withRecording=true

I get this error 

   "message": "Resource for parameter [extensionId] is not found",    "parameterName": "extensionId",
    "errorCode": "CMN-102",
    "errors": [
        {
            "message": "Resource for parameter [extensionId] is not found",
            "parameterName": "extensionId",
            "errorCode": "CMN-102"
        }
    ]