question

raj-singh6951 avatar image
raj-singh6951 asked raj-singh6951 commented

activity log

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot

salesforce
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

alvita-huang6590 avatar image
alvita-huang6590 answered raj-singh6951 commented
Thanks for your feedback. I need more information from you.
1. Which Salesforce version you use? Classic or lightening?
2. Do you enable "Auto-create Call Logs" in Settings?

Would you please also leave your email that we can contact with you? Thanks.
4 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

raj-singh6951 avatar image raj-singh6951 commented ·
Lightning.  It is selected but is not longer logging the activity.  It did previously
0 Likes 0 ·
alvita-huang6590 avatar image alvita-huang6590 commented ·
1. Navigation bar is on the top of RingCentral App. Press the forth icon (gear) and go to Settings.
2. Scroll down to the third section which title is "Logs"
3. check the first item "Auto-create Call Logs"

Thanks
0 Likes 0 ·
alvita-huang6590 avatar image alvita-huang6590 commented ·
Would you please leave your email? To better diagnose the issue, we may need more information from you.
0 Likes 0 ·
raj-singh6951 avatar image raj-singh6951 commented ·
i'm building for Raj, I'm Melinda, you can reach me at melinda.smith@bluewolfgroup.com
Thank you!
0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys