question

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raj-singh6951 asked raj-singh6951 commented

activity log

Calls are no longer logging an activity in the Salesforce instance. Unsure how to troubleshoot

salesforce
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1 Answer

alvita-huang6590 avatar image
alvita-huang6590 answered raj-singh6951 commented
Thanks for your feedback. I need more information from you.
1. Which Salesforce version you use? Classic or lightening?
2. Do you enable "Auto-create Call Logs" in Settings?

Would you please also leave your email that we can contact with you? Thanks.
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Lightning.  It is selected but is not longer logging the activity.  It did previously
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1. Navigation bar is on the top of RingCentral App. Press the forth icon (gear) and go to Settings.
2. Scroll down to the third section which title is "Logs"
3. check the first item "Auto-create Call Logs"

Thanks
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Would you please leave your email? To better diagnose the issue, we may need more information from you.
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i'm building for Raj, I'm Melinda, you can reach me at melinda.smith@bluewolfgroup.com
Thank you!
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys