question

airs-inc6788 avatar image
airs-inc6788 asked ·

400 bad request on send SMS


Hi Support

I'm using javascript SDK for send SMS feature and app is under development mode. I'm getting 400 bad request when I post request for Send SMS. Here is my code
function send_sms($phone,$message){        
          $json_data = {            
"from": {
"phoneNumber": "+1000000000"
},
"to": [{
"phoneNumber": $phone
}],
"text": $message };
platform.post('/account/~/extension/~/sms',$json_data
).then(function(response) {
console.log(response.json());
//alert('Success: ' + response.json().id);
})
.catch(function(e) {
//alert('Error: ' + e.message);
}); 
    }


Please let me know how to resolve this issue??

Thank you!


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Tyler Liu avatar image
Tyler Liu answered ·
What is the error message?   'e.message'
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airs-inc6788 avatar image
airs-inc6788 answered ·
I'm trying to send sms on wrong number that time I get 400 bad request.
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airs-inc6788 avatar image
airs-inc6788 answered ·
Hi Tyler

I tried to send sms on right number then everything is ok. but when I get any error message like "International number not supported", etc then request became 400 bad. 


Thank you.
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Tyler Liu avatar image
Tyler Liu answered ·
Hi AIRS,

It doesn't seem like a technical issue. The error message is clear: "International number not supported". Which means your account doesn't support sending message to international numbers.

You can contact the customer support to upgrade/configure your account if you are already a paid customer.

This devcommunity forum is for technical issues only so I am afraid that I cannot help your further.

Tyler
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Here is the link to customer support:  https://success.ringcentral.com/RCContactSupp
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Anirban avatar image
Anirban answered ·

As it's already showing International number not supported error it's clear that you account doesn't have that privilege and you need to upgrade. If you can involve Dev support team regarding you account upgrade, you issue will be resolved

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