Question

Call queue webhooks not being sent

  • 13 July 2019
  • 1 reply
  • 648 views

We've subscribed to voicemail webhooks for the call queue's extension, but are not receiving any notifications via webhooks when a call comes into the call queue and goes to voicemail.


If I call the company line and enter an extension and it goes to voicemail, I get the webhook.


Are webhooks not working for call queue extensions?


Here is the subscription:


{
  "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "id": "40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "creationTime": "2019-07-12T22:14:40.810Z",
  "status": "Active",
  "eventFilters": [
    "/restapi/v1.0/account/261039004/extension/262983004/voicemail"
  ],
  "expirationTime": "2019-07-19T22:14:40.810Z",
  "expiresIn": 604243,
  "deliveryMode": {
    "transportType": "WebHook",
    "encryption": false,
    "address": "https://www.gaugely.com/incoming/ringcentral"
  }
}

1 reply

Userlevel 1

Right now, I cannot verify if that is the limitation of a call queue extension or not. But I guess that the voicemail inbox in this case is operator's inbox which is normally the main company voicemail inbox. Can you check your settings (IVR) to see what extension was set as the operator and listen for voicemail from that extension?

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