question

Heng Ong avatar image
Heng Ong asked ·

Call queue webhooks not being sent

We've subscribed to voicemail webhooks for the call queue's extension, but are not receiving any notifications via webhooks when a call comes into the call queue and goes to voicemail.


If I call the company line and enter an extension and it goes to voicemail, I get the webhook.


Are webhooks not working for call queue extensions?


Here is the subscription:


{
  "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "id": "40cc2bc7-9ea6-49aa-8dc0-6960545b8455",
  "creationTime": "2019-07-12T22:14:40.810Z",
  "status": "Active",
  "eventFilters": [
    "/restapi/v1.0/account/261039004/extension/262983004/voicemail"
  ],
  "expirationTime": "2019-07-19T22:14:40.810Z",
  "expiresIn": 604243,
  "deliveryMode": {
    "transportType": "WebHook",
    "encryption": false,
    "address": "https://www.gaugely.com/incoming/ringcentral"
  }
}
call queuewebhooks
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We are also facing same issue. Please advice.

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Phong Vu avatar image
Phong Vu answered ·

Right now, I cannot verify if that is the limitation of a call queue extension or not. But I guess that the voicemail inbox in this case is operator's inbox which is normally the main company voicemail inbox. Can you check your settings (IVR) to see what extension was set as the operator and listen for voicemail from that extension?

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