question

Nitika D asked Aug 3, '19 Suyash Joshi commented Jul 30, '21

Switch App type from Private to Public

I have an app in the Testing environment which I developed using the RingCentral API, the type shows as Private - I wish to have it changed to Public. How do I change the app type?

developer sandbox

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Anirban answered Aug 3, '19

Once the app is created you cannot change that feature. The best you can do is to clone the app and make necessary modification in the clone app and then remove the original app

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Chaitali answered Aug 3, '19

Yes, it applies for both public and private apps

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Rahul G answered Aug 5, '19

The best option is to create a new app by selecting it as public and then give the required permissions to use that app

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Leonard leWang answered Aug 10, '20 Suyash Joshi commented Jul 30, '21

You can contact the RingCentral Support team through https://developers.ringcentral.com/support.html and submit a help ticket regarding the issue.

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Suyash Joshi · Jul 30 at 09:41 PM

yes submit a ticket and just provide a reason for changing to "public" - I suppose you want to eventually publish to the App Gallery and the support team should be able to do it for you.

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys