question

Kumar avatar image
Kumar asked Anirban answered

Unable to make call with recording in sandbox

I have an issue with login to the RingCentral Phone or RingCental mobile application with my sandbox account.

I want to create some call and want to have that call recorded so I can check that in my application. I am unable to make any outbound call from there.

developer sandbox
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1 Answer

Anirban avatar image
Anirban answered

The RingCentral mobile app as I can see does not support sandbox mode. However, still you can use the RingCentral soft phone and switch the soft phone to sandbox mode before login with your sandbox credentials. Here you need to do:

On Windows: Ctrl + F2
On Mac OS: Fn + Command + F2

If you wish to create call recordings programmatically, there I think a GitHub app is there that you can use:

https://github.com/anilkumarbp/Sample-Demo-to-Download-Call-Recordings

other source you can refer: https://developers.ringcentral.com/guide/call-log/manual/recordings

ref from similar question: https://forums.developers.ringcentral.com/questions/1367/how-to-enable-call-recording-in-sandbox-environmen.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys