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Kumar avatar image
Kumar asked ·

Unable to make call with recording in sandbox

I have an issue with login to the RingCentral Phone or RingCental mobile application with my sandbox account.

I want to create some call and want to have that call recorded so I can check that in my application. I am unable to make any outbound call from there.

call
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

The RingCentral mobile app as I can see does not support sandbox mode. However, still you can use the RingCentral soft phone and switch the soft phone to sandbox mode before login with your sandbox credentials. Here you need to do:

On Windows: Ctrl + F2
On Mac OS: Fn + Command + F2

If you wish to create call recordings programmatically, there I think a GitHub app is there that you can use:

https://github.com/anilkumarbp/Sample-Demo-to-Download-Call-Recordings

other source you can refer: https://developers.ringcentral.com/guide/call-log/manual/recordings

ref from similar question: https://forums.developers.ringcentral.com/questions/1367/how-to-enable-call-recording-in-sandbox-environmen.html

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