question

jesse-hendon avatar image
jesse-hendon asked ·

Edit Accounts API calls not registering in Sandbox

The sandbox does not properly record calls using the Edit Accounts permission. This is halting me from moving to production. I am certain that I am using this permission because if I remove it, I get invalid permission errors when using the Bulk-Assign API Call.
aaa
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Tyler Liu avatar image
Tyler Liu answered ·
Make some API calls using this permission and wait for a day. If it doesn't help please contact devsupport@ringcentral.com
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jesse-hendon avatar image
jesse-hendon answered ·
This isn't simply a today problem. This problem has existed for at least a month. No calls to APIs requiring the Edit Accounts Permission are recorded in the sandbox. Edit Extensions (another beta permission) works perfectly and updates in accordance with the time-stamp under My Account->Status and Review. 
These endpoints do not record Edit Accounts Permission properly:
/v1.0/account/{accountId}/answering-rule  (POST)
/v1.0/account/{accountId}/department/bulk-assign

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Tyler Liu avatar image
Tyler Liu answered ·
I have forwarded this message to the support team. We'll get back to you soon.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jesse-hendon avatar image
jesse-hendon answered ·
Whats the status on this? It's holding us up from production and starting to get expensive!
1 comment Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Jesse,

Your app is now graduated. Apologies for any delays. Happy Coding.
1 Like 1 · ·
ak avatar image
ak answered ·
Jesse,

The issue should be fixed. If you log in to  Developer Portal and navigate to the 'Status & Review' tab under the application. you would see a Green Tick (    ) by the permission Edit Accounts


Please make sure to remove any unwanted API permissions and you should be able to 'Apply for Graduation'       

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.